Enterprise Technology Services
We operationalize commercial excellence strategies with focus on Private Equity owned companies.
TechTorch Business
Accelerated Enterpise Technology Services
We are an Enterprise Technology services company, designing and implementing Commercial Excellence operational capabilities.
We leverage accelerators and automations to drive better and more efficient outcome.
Commercial Excellence business needs
We operationalize core commercial excellence strategic priorities
Win the deal
Generate valuable leads that convert to winnable opportunities.
Avoid revenue leakage on leads and opportunities.
Drive productivity and win/loss performance across sales force.
Maximize the deal
Optimize and simplify offering portfolio across channels (web, direct, channel partners, etc.).
Maximize revenue on managing pricing and discounts.
Drive effective and satisfactory billing and invoicing processes.
Expand the deal
Expand revenue via up-sell, cross-sell. Re-pricing and renewall motions.
Reduce churn and improve customer experiences.
Build promotersdelighting your customers at every interaction.
Empower your data
Provide the data to the right teams at the right time.
Enable the manual and automated (Gen ai and ML) intelligence.
Convert all customer experiences into valuable insights.
Monetize your proprietary data.
TechTorch Services
Capabilities and associated we put in place
Win the deal
Maximize the deal
Expand the deal
Empower your data
The customer excellence architecture
Combination of processes, tools and data that needs to align
Discover
Explore
Decide / Transact
Engage
Renew/Expand
and enabled via a clean set of tools and databases (illustrative)
Tools
Data
Our "secret sauce"
How we differentiate in the crowded ET services space
Business first
- Strategy consulting mindset Leadership and management from strategy
- White glove implementation
We execute and leverage top world partners
Tech assessment, design & implementation
- Learn and codify – Repeatable pattern across implementation projects
- Automate, automate, automate – Apply generative AI, ML, and other accelerators
Our architectures are ready-to-go
- 80% designs – Use playbooks and configurations that take you “80% there”
- Sandboxes to test – We use tools (e.g. Salesforce) sandboxes for clients to learn, configure and improve
Safe, private and IT tailored AI environment
Ring-fenced generative AI space (per account)
Auto-generate templates (workplans, summaries, tool evaluations, etc.)
Build documents (BRDs, agile business cases, training materials, SOWs, etc.)
Co-pilot tool configurations and scripting
Train and support users
